Return & Refund Policy

August 28, 2020

At TBMA Crafts, we take immense pride in the quality of our handcrafted sola wood flowers, craft supplies, and natural pet toys. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window You have 14 days from the date of delivery to request a return for eligible items. If 14 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns To be eligible for a return, your item must be:

• Unused and in the exact same condition that you received it.

• In its original packaging.

• Free from any signs of use, moisture, or alterations (e.g., flowers must not be dyed or painted).

3. Non-Returnable Items Due to the nature of our products, the following items cannot be returned:

• Custom and Bulk Orders: Any order that has been custom-manufactured, dyed to specific colors, or ordered in wholesale bulk quantities is final sale.

• Pet Toys: For strict health and hygiene reasons, bird and small animal toys cannot be returned once the packaging has been opened, to ensure the safety of all pets.

• Sale Items: Only regular-priced items may be refunded. Clearance or sale items are final sale.

4. Damaged or Defective Items Sola wood is a natural, soft material. Minor variations, small tears, or slight shedding of bark are normal characteristics of handmade wood flowers and do not qualify as defects. However, if your items arrive severely damaged due to transit mishandling, please contact us within 48 hours of delivery.

• Please email photos of the damaged items and the exterior shipping box to info@tbmacrafts.com. We will arrange for a replacement or a partial/full refund depending on the severity of the damage.

5. The Refund Process Once your return is received and inspected at our workshop, we will send you an email or WhatsApp message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

6. Return Shipping Costs You will be responsible for paying your own shipping costs for returning your item, unless the return is due to an error on our part (e.g., you received an incorrect or defective item). Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

For international returns, we highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Contact Us to Initiate a Return To start a return or if you have any questions about this policy, please reach out to our team at:

Email: info@tbmacrafts.com
WhatsApp: +91 8116956508